2020-2021 Course Descriptions

All 2020-2021 Civic Leadership Academy workshops will be held online unless otherwise noted.

September 2020

Sept. 3, 2020; 9-11 a.m.

Presented by Jhmira Alexander, M.P.A., President, Public Narrative

Description: Every organization needs to plan how to communicate internally and externally in the event of a crisis. Learn what your first response should be. Learn the key elements in addressing your employees, clients, key stakeholders and the general public. Learn how to effectively share your message through social media outlets. Gain an understanding of what to consider immediately after the crisis is over and in the upcoming months, and learn how to address various situations that may arise. (This workshop qualifies for the nonprofit partner discounted rate for registrants associated with Giving DuPage.)

Objectives:

  • Learn the differences between handling regular issues and handling a crisis.
  • Learn what your first response should be as an organization.
  • Learn what to say and what not to say.
  • Learn ways to respond to awkward situations or uncertainty.
  • Learn how to respond quickly and confidently to a crisis.
  • Learn what to consider and do after a crisis is over.

Addresses ICMA Practice Areas

1. Personal and Professional Integrity
2. Community Engagement
4. Staff Effectiveness
5. Personal Resiliency and Development
6. Strategic Leadership
9. Community and Resident Service
10. Service Delivery
13. Human Resources Management and Workforce Engagement
14. Communication and Information Sharing

October 2020

Oct. 1, 2020; 9-11 a.m.

Presented by Traci Scherck, M.P.A., SPHR, SHRM-SCP, NHA, HR Consultant , Scherck Consulting, LLC

Description: Compensation plans create equity in an organization, attract top notch talent and are a basis for budgeting. But how do you set a plan and ensure that you have the key pieces in place to serve your organization? We’ll answer these questions in a hands-on workshop that guides you through this process and where to find comparables. (This workshop qualifies for the nonprofit partner discounted rate for registrants associated with Giving DuPage.)

Objectives:

  • Gain a framework to create or tweak your current nonprofit compensation plan.
  • Learn what resources to use when benchmarking your current compensation and which strategy to use in the marketplace.
  • Audit your current staff for those that are above or below your current plan and learn how to adjust as needed.

Addresses ICMA Practice Areas

4. Staff Effectiveness
6. Strategic Leadership
12. Financial Management and Budgeting
13. Human Resources Management and Workforce Engagement

Oct. 8, 2020; 9-11 a.m.

Presented by Janelle Crowley, Ph.D., Chief Human Resource Officer, University of Wisconsin-Whitewater

Description: Sometimes difficult conversations cannot be avoided at work. What do you do when you find yourself in a situation where it is essential to have a “courageous” conversation? The first step in having such a discussion is acknowledging that the conversation can be awkward and, yes, even painful. This program will explore some opportunities and provide resources to help you navigate the difficult conversations you may have been avoiding. These resources can be a game changer the next time you find yourself in a courageous, yet mutually beneficial, conversation. (This workshop qualifies for the nonprofit partner discounted rate for registrants associated with Giving DuPage.)

Objectives:

  • Understand the ways to approach and frame difficult conversations in HR management.
  • Learn how to achieve positive results in your next difficult conversation.
  • Build confidence to begin the conversation.
  • Increase your skills to better receive and understand the other person's point of view.
  • Review techniques and apply approaches via scenarios and practical examples.

Addresses ICMA Practice Areas

1. Personal and Professional Integrity
4. Staff Effectiveness
5. Personal Resiliency and Development
6. Strategic Leadership
9. Community and Resident Service
13. Human Resources Management and Workforce Engagement
14. Communication and Information Sharing

Oct. 14, 2020; 9-11 a.m.

Presented by Andra Medea, author of Conflict Unraveled and the developer of the Conflict Unraveled Toolkit™

Description: This workshop offers practical instruction in leadership skills under stressful conditions. You’ll acquire insights into how stress affects everyday behavior, along with essential tools to manage high-pressure situations. You’ll learn techniques to respond professionally to people who are acting unreasonably, and you’ll learn to interact calmly and with purpose in today’s challenging environment.

Objectives:

  • Develop tools and techniques to understand the elements and stages of conflict.
  • Understand the effects of stress on professional behavior and problem-solving.
  • Improve your performance and effectiveness while working under pressure.
  • Create a plan to manage stressful situations within the workplace and with external stakeholders.

Addresses ICMA Practice Areas

2. Community Engagement
3. Equity and Inclusion
4. Staff Effectiveness
6. Strategic Leadership
9. Community and Resident Service
10. Service Delivery
13. Human Resources Management and Workforce Engagement
14. Communication and Information Sharing

November 2020

Nov. 18, 2020; 1-5 p.m.

Presented by Ed Barrett, B.A., Practice Leader - Fiber and Broadband Services, HR Green, Inc.; Dave Zelenok, PE, Manager Local Governmental Services, HR Green, Inc.; and practitioner panelists including Nick Radcliffe, M.P.A., Senior Management Analyst, Village of Elk Grove Village and a municipal attorney and others.

Description: This two-part session addresses ways to maximize the coming wave of 5G and the Smart Cities movement.

Part 1. Explore your local control over the implementation of 5G expansion by providers. Learn how proactive communities are developing new methods to encourage 5G to drive economic development and other local goals. Develop an understanding of state law and FCC regulations over small cell tower deployment, and learn to create effective public policy to maximize your local control over the coming 5G expansion. Learn tips from a municipal attorney and experienced technical/industry consultants about how to leverage innovative tactics, including industry partnerships, to improve aesthetics, capture innovation, enhance economic development, minimize costs and prepare for this exciting technology.

Part 2. New technologies are having a profound effect on the way officials are managing their transportation infrastructure. Here’s a glimpse into the future of innovative technologies:

  • Autonomous cars – what secondary effects, consequences, and impact will they have on the public?
  • How will these technologies change our urban fabric?
  • How can you repurpose your underused utility, street lighting and traffic signal infrastructure to support 5G small cells and provide gigabit speed broadband?

Objectives:

  • Clarify confusion and misunderstandings by describing what 5G really is.
  • Explain the mandated elements and preempted local authority of 5G installation in communities.
  • Learn about proactive steps local governments can take to review 5G plans.
  • Learn how to leverage innovative tactics to improve aesthetics, capture innovation and enhance economic development.
  • Explore the advent of the smart city and the impacts new technologies will have.
  • Consider alternatives on how to repurpose underused utility, street lighting and traffic signal infrastructure to support 5G small cells.
  • Explore current and future deployment of 5G scenarios that might be on the horizon.

Addresses ICMA Practice Areas

2. Community Engagement
4. Staff Effectiveness
6. Strategic Leadership
7. Strategic Planning
8. Policy Facilitation and Implementation
9. Community and Resident Service
10. Service Delivery
11. Technology Literacy
12. Financial Management and Budgeting
14. Communication and Information Sharing

December 2020

Dec. 8, 2020; 1-4 p.m.

Presented by Greg Kuhn, Ph.D., Interim Director and Jeanna Ballard, M.P.A., Senior Research Specialist, Center for Governmental Studies at Northern Illinois University

This is one of two core workshops required to earn a CLA Certificate of Achievement.

Description: This workshop explores the ingredients and impact of globalization in our communities and region. Participants will explore the demographic, development and economic factors that determine the competitive advantage of local places in an increasingly global world. We’ll review vertical and horizontal global networks and current trends affecting our region, including the region’s role in the global economy. We’ll also share strategies for coping with the challenges and maximizing the opportunities of increased competition and interconnectivity in the global economy.

Objectives:

  • Understand the reach and impact of globalization. What it is, and how does it affect local communities, policy choices and dynamics?
  • Examine specific demographic, economic, and development trends in northern Illinois and beyond that are associated with globalization.
  • Learn strategies civic leaders are using to position their communities for success in an increasingly competitive and connected world.

Addresses ICMA Practice Areas

2. Community Engagement
3. Equity and Inclusion
4. Staff Effectiveness
5. Personal Resiliency and Development
6. Strategic Leadership
7. Strategic Planning
8. Policy Facilitation and Implementation
10. Service Delivery
14. Communication and Information Sharing

January 2021

Jan. 7, 2021; 9-11 a.m.

Presented by Anna Mary Walker, M.A.M., Principal Consultant, AM/PM Solutions and Services

Description: This grant writing workshop is designed to offer fundamental lessons for nonprofit professionals who are new to grant writing and need to acquire basic skills and understanding. This workshop would also be advantageous to someone who has written grants in the past, but still feels underprepared for the responsibility. Discover how to find your “best match” grant opportunities, build relationships with grantors and understand the structure behind creating competitive grant requests. Learn what the individual and the organization can do to make sure they are set up for success both internally and externally. Resources will be provided. (This workshop qualifies for the nonprofit partner discounted rate for registrants associated with Giving DuPage.)

Objectives:

  • Understand the overall structure and expectations for grant writing.
  • Learn to develop relationships with grantors before and after award.
  • Explore the essential elements of a winning request.
  • Develop an impactful team, calendar and reporting process.

Addresses ICMA Practice Areas

4. Staff Effectiveness
8. Policy Facilitation and Implementation
9. Community and Resident Service
10. Service Delivery
12. Financial Management and Budgeting
14. Communication and Information Sharing

Jan. 14, 2021; 9-11 a.m.

Presented by Anna Mary Walker, M.A.M., Principal Consultant, AM/PM Solutions and Services

Description: This grant writing workshop is a more advanced session for development professionals who are currently responsible for preparing grant proposals for their organizations, those who have done so in the past and are looking to refresh their skills, as well as anyone who has taken the Grant Writing (Part 1) workshop and is looking to dive deeper. Explore the art and science behind creating competitive grant requests, and learn how to get the attention of the staff and boards of private and corporate foundations. Learn about research resources; the importance of building relationships with foundation officers; how to craft effective goals, objectives, outcomes and impact statements; and how to create an effective project budget and other financial requirements (e.g., indirect costs). Resources will be provided. (This workshop qualifies for the nonprofit partner discounted rate for registrants associated with Giving DuPage.)

Objectives:

  • Review the overall structure and expectations for grant writing.
  • Learn how to identify and research new potential funding sources.
  • Learn how to craft a compelling letter of inquiry.
  • Acquire the tools to create effective program budgets (including how to calculate indirect costs).
  • Discover how to manage next steps when awarded a grant.

Addresses ICMA Practice Areas

4. Staff Effectiveness
8. Policy Facilitation and Implementation
9. Community and Resident Service
10. Service Delivery
12. Financial Management and Budgeting
14. Communication and Information Sharing

Jan. 20, 2021; 9-11:30 a.m.

Presented by Marc Thorson, M.B.A., Executive Director of Regional Technology Services, Division of Information Technology (DoIT), Northern Illinois University

Description: This workshop is designed for leaders who consider themselves ‘non-technical or semi-technical’. This session is a must for those who lead organizations , oversee IT staff and contractors. or field tech requests from residents or staff. Municipal organizations have become frequent and lucrative targets for network hackers. Government and nonprofit organizations of every size are vulnerable to attacks. While there are no “hacker-proof” solutions, there are steps that every organization can take to help defend their network. We’ll cut through the fear, uncertainty and doubt (FUD) that often shapes approaches to information security. Instead, we’ll offer practical information about who the typical attacker is, the importance of risk management and what to do in case of a cyber attack.

Objectives:

  • Learn about attacks, defense, and risk management
  • Learn who attackers are and how they attack.
  • Learn what is your risk and how to lower it.
  • Incident response
  • What to do after an attack.
  • Tabletop exercise for incident response.

Addresses ICMA Practice Areas

4. Staff Effectiveness
6. Strategic Leadership
9. Community and Resident Service
10. Service Delivery
11. Technological Literacy
12. Financial Management and Budgeting
14. Communication and Information Sharing

Jan. 28, 2021; 1-4 p.m.

Presented by Tim Hartnett, Vice President/Practice Leader - Governmental Services, HR Green, Inc.; Jim Halverson, AICP, Vice President and Principal, at HR Green, Inc., and Russ Loebe, ICMA-CM, Vice President of Governmental Services, HR Green, Inc. and a discussion panel of practitioners.

Description: Simply stated, Alternative Service Delivery (ASD) is providing services without your own employees doing the work. It encompasses shared services, contract services and shared contracts. A 2017 Survey conducted by the International City Management Association (ICMA) found that 77% of local governments use intergovernmental contracting and 80% of local governments use the private sector in delivering some form of services to their citizens. The vast majority of communities surveyed cited attempts to decrease costs as the primary reason in considering Alternative Service Delivery options. This presentation will address what’s new, what works and what doesn’t. Through examples of real-world Alternative Service Delivery programs, we’ll walk through the various steps in consideration of ASD, including policy development, internal assessments, labor issues, finances and quality assurance.

Objectives:

  • Learn what Alternative Service Delivery (ASD) is.
  • Explore the various contemporary ASD options.
  • Learn what has worked well and what hasn’t in real-world ASD programs.
  • Learn about the process to use when considering any ASD application for your municipality.

Addresses ICMA Practice Areas

2. Community Engagement
4. Staff Effectiveness
6. Strategic Leadership
7. Strategic Planning
8. Policy Facilitation and Implementation
9. Community and Resident Service
10. Service Delivery
12. Financial Management and Budgeting
14. Communication and Information Sharing

February 2021

Feb. 1, 2021; 1-3:30 p.m.

Presented by Greg Kuhn, Ph.D., Interim Director; Melissa Henriksen, M.P.P., Assistant Director, Public Management and Training; and Jeanna Ballard, M.P.A., Senior Research Specialist, Center for Governmental Studies at Northern Illinois University

Description: This workshop will serve as an orientation and awareness session for leaders and senior staff in small and medium organizations. Organization size does not eliminate or diminish the need for strategic thinking and planning. In fact, these critical roles are more likely to be magnified in smaller organizations. The session will give you an opportunity to explore and fully understand the power of strategic thinking and the impact of strategic planning as an extension of strategic thinking. The session will help participants identify and recognize strategic issues, prepare for a meaningful strategic planning process and map out an approach for implementation, all within the context of limited staffing or organizational resources.

Objectives:

  • Explore the importance of strategic thinking as a branch of essential leadership roles in small and medium organizations.
  • Apply the concepts of strategic thinking across the organization.
  • Understand the core components of strategic planning processes for smaller organizations, including challenges.
  • Learn how strategic planning fits into other organizational functions, such as budgeting and accountability.
  • Recognize the dimensions that make certain issues strategic and other issues more tactical or task-centered.

Addresses ICMA Practice Areas

2. Community Engagement
4. Staff Effectiveness
6. Strategic Leadership
7. Strategic Planning
8. Policy Facilitation and Implementation
9. Community and Resident Service
10. Service Delivery
12. Financial Management and Budgeting
14. Communication and Information Sharing

Feb. 4 2021; 1-3 p.m.

Presented by Bethany Cockburn, Ph.D., Assistant Professor, College of Business, Northern Illinois University

Description: We negotiate every day – with potential employers, with our coworkers, landlords, phone and internet service providers, and even our kids. Determining our salary, what price we pay for a car or even who will do the dishes – all of those are negotiations. The purpose of this webinar is to increase your understanding of the best practices in negotiations in a variety of settings. This webinar is a mixture of exercises and discussion designed to further develop your negotiation skills. We’ll complete several negotiations together to demonstrate key principles. Our discussions will be based on the scientific literature about negotiations, your personal experiences and the exercises you complete during the webinar. (This workshop qualifies for the nonprofit partner discounted rate for registrants associated with Giving DuPage.)

Objectives:

  • Learn about the fundamentals of negotiations, including the power of the bottom line and understanding the other person’s needs.
  • Learn ways to improve your negotiation skills, including readings and suggestions for future activities.
  • Experience 1-2 negotiation simulations.
  • Analyze and explore possible outcomes for various negotiation scenarios.

Addresses ICMA Practice Areas

1. Personal and Professional Integrity
5. Personal Resiliency and Development
6. Strategic Leadership
7. Strategic Planning
8. Policy Facilitation and Implementation
9. Community and Resident Service
10. Service Delivery
14. Communication and Information Sharing

Feb. 11 2021; 9-11:30 a.m.

Presented by Anna Mary Walker, M.A.M. , Principal Consultant, AM/PM Solutions and Services

Description: Does it seem as though you are working harder and longer than ever before and trying to keep up with an increasingly demanding workload? Most professionals are finding their calendar jammed and their feelings of stress and powerlessness mounting. Trying to maintain a healthy work-life balance and keep up with shifting norms related to COVID-19 creates a recipe for chaos and stress.

Sound all too familiar? Then take heart! We’ve developed a practical new approach to organizing your time. The goal of this training is to assist participants in getting more done and achieving a more satisfying work-life balance. You’ll be asked to complete a few tasks prior to the workshop to ensure the information is tailored to your needs. While not required, this will help you gain the most out of the workshop.

Objectives:

  • Learn how to prioritize and set boundaries with yourself and others.
  • Add skills you can implement to effectively organize yourself and your schedule.
  • Establish a “new normal” in managing workplace dynamics in the wake of COVID-19.
  • Prepare strategies that will help you achieve a healthy work-life balance.

Addresses ICMA Practice Areas

4. Staff Effectiveness
5. Personal Resiliency and Development
6. Strategic Leadership
8. Policy Facilitation and Implementation
9. Community and Resident Service
10. Service Delivery
14. Communication and Information Sharing

Feb. 16 2021; 9-11 a.m.

Presented Sam Ferguson, M.S., retired Municipal Director of Information Technology, Village of Schaumburg, Interim CIO for the City of Joliet; and Marc Thorson, M.B.A., Executive Director of Regional Technology Services, Division of Information Technology (DoIT), Northern Illinois University

Description: Bits, bytes, gigabytes, network integrity and the cloud. What does it all mean? This workshop provides leaders with a good foundation to better understand the whirlwind of demands that information technology presents for every organization. Wi-fi, hi-fi or sci-fi? The workshop will present an up-to-date view on technology that every leader should know to survive in our digitally-driven environment. Government is not immune to the advances of technology. Participants will learn how and why technology matters and what is being embraced out there as “state of the art.” Participants will also learn about organizational decision-making approaches they can use to critically assess the cost-benefit and viability of new technologies. These new models will enable leaders to better manage competing demands as well as coordinate the integration of technological changes into old or new organizational arrangements.

Objectives:

  • Build a better understanding of the ever-changing technological backbone of your governmental or nonprofit organization.
  • Understand the technical concepts that correspond to operational and capital needs for IT in your organization.
  • Explore what’s on the cutting edge, what’s out of date and fiscal investments needed to keep up with staff and public expectations for connectivity, access, usability and productivity through technology.

Addresses ICMA Practice Areas

4. Staff Effectiveness
6. Strategic Leadership
7. Strategic Planning
8. Policy Facilitation and Implementation
9. Community and Resident Service
10. Service Delivery
11. Technilogical Literacy
14. Communication and Information Sharing

March 2021

March 4, 2021; 9 a.m.-Noon

Presented by Kurt Thurmaier, Ph.D., Distinguished Engagement Professor and Chair, Department of Public Administration, Northern Illinois University

Description: Nonprofit and civic leaders and managers are required to make multiple decisions every day. The types of decisions vary greatly, from developing fundraising campaigns to analyzing donor profiles, from recruiting volunteers to analyzing partnership proposals. This workshop will explore how managers can develop critical thinking skills to improve personal and organizational decision-making. (This workshop qualifies for the nonprofit partner discounted rate for registrants associated with Giving DuPage.)

Objectives:

  • Define critical thinking.
  • Distinguish between common sense and critical thinking.
  • Apply techniques to become a better critical thinker.
  • Teach critical thinking to peers and other employees.
  • Apply critical thinking in the nonprofit sector.

Addresses ICMA Practice Areas

2. Community Engagement
4. Staff Effectiveness
5. Personal Resiliency and Development
6. Strategic Leadership
7. Strategic Planning
8. Policy Facilitation and Implementation
9. Community and Resident Service
10. Service Delivery
12. Financial Management and Budgeting
13. Human Resources Management and Workforce Engagement
14. Communication and Information Sharing

March 16, 2021; 1-4 p.m.

Presented by Logan Gilbertsen, PE, CFM, Lead Engineer, Water Resources at HR Green, Inc.; Ravi Jayaraman, PE, ENV SP, Associate/Senior Project Manager at HR Green, Inc.; and Sean LaDieu, PE, Senior Project Manager at HR Green, Inc. and, a discussion panel of practitioners.

Description: Environmentally friendly engineering is on everyone’s mind these days. But what is it really? Explore the design and use of processes and products in a way that is sensitive to the environment. Environmentally friendly approaches minimize pollution, promote sustainability and protect environmental health without sacrificing economic practicality and efficiency. We’ll show how to incorporate environmental best practices and green infrastructure in public improvements such as stormwater management, water and wastewater, highways and building design projects. You’ll learn how to incorporate environmentally friendly policies while delivering needed services to your clients or residents.

Objectives:

  • Gain a better appreciation of the benefits of incorporating environmentally friendly design in infrastructure projects.
  • Explore the most common local government infrastructure projects.
  • Experience 1-2 negotiation simulations.
  • Observe a demonstration of real-life applications of environmental-centric designs, the environmental benefits and the steps needed to implement these designs and policies.

Addresses ICMA Practice Areas

2. Community Engagement
4. Staff Effectiveness
6. Strategic Leadership
7. Strategic Planning
8. Policy Facilitation and Implementation
9. Community and Resident Service
10. Service Delivery
12. Financial Management and Budgeting
14. Communication and Information Sharing

March 24, 2021; 9-11 a.m.

Presented by Jedd Anderson, PWS, CPESC, CWS, DECI, Vice President Head of the Environmental Resources Department; Jeana Gowin, PE, CFM, Water Resources Project Manager; Darren Olson, PE, CFM, D.WRE, Assistant Department Head of the Water Resources Department; and P. Kay Whitlock, PE, F.ASCE, D.WRE, Vice President at Christopher B. Burke Engineering, Ltd. and practitioner perspectives.

Description: This workshop will introduce non-engineer government officials and staff to the engineering principles behind stormwater management as regulated in Illinois. Starting with the basics of Illinois drainage law and a glossary of terms, professional staff from Christopher B. Burke Engineering, Ltd, will describe and explain the wide range of components within stormwater management. Discussions will include a history of the regulatory framework and descriptions of the roles of various federal, state and local agencies. We’ll end with a specific case study to learn how stormwater decisions impacted the development of one site.

Objectives:

  • To introduce non-engineer officials to the basic principles, complexities and approaches to stormwater management.
  • To explore stormwater solutions, frustrations and engineering options.
  • To use case study learning to highlight lessons.

Addresses ICMA Practice Areas

2. Community Engagement
4. Staff Effectiveness
6. Strategic Leadership
7. Strategic Planning
8. Policy Facilitation and Implementation
9. Community and Resident Service
10. Service Delivery
12. Financial Management and Budgeting
14. Communication and Information Sharing

April 2021

April 6, 2021; 9 a.m.-Noon

Presented by Mindy Schneiderman, Ph.D., Assistant Director, Center for Governmental Studies, Northern Illinois University and Julie Gommel Bailey, M.P.H., Research Specialist, Center for Governmental Studies, Northern Illinois University

Description: Surveys are everywhere. Local governments and nonprofits need to gather accurate, timely feedback and public opinions. With so many choices and so much at stake, what approach is best? Do all survey techniques fit all circumstances? Are the results of informal polling, surveys or drop-off cards reliable or legitimate inputs for decision-making? In this workshop, you’ll learn how to capture public input for key policy decisions and questions. We’ll address community surveying, including vital insights into the methods, techniques and credibility of scientifically designed survey methods compared to do-it-yourself survey methods. NIU’s Survey Research team undertakes about 30 surveys a year for client groups ranging from federal and state government agencies to local governments. This workshop will introduce participants to the concepts and tools essential to capturing accurate feedback.

Objectives:

  • Gain an understanding of the variety of methods available for conducting community surveys.
  • Build individual skills and knowledge of what techniques can be used and at what costs.
  • Build awareness on the differences between statistically significant, scientifically designed surveys and informal survey techniques.
  • Learn how to design a questionnaire that will be easy for participants to complete and will collect accurate, unbiased information.
  • Link participants with resources for community polling and engagement.

Addresses ICMA Practice Areas

2. Community Engagement
4. Staff Effectiveness
6. Strategic Leadership
7. Strategic Planning
8. Policy Facilitation and Implementation
9. Community and Resident Service
10. Service Delivery
12. Financial Management and Budgeting
14. Communication and Information Sharing

April 8, 2021; 9 a.m.-Noon

Presented by Roxana M. Underwood, J.D., Partner at Clark Baird Smith LLP, Chicago

Description: Learn the fundamentals of collective bargaining negotiations and wage payment requirements for public sector employers with one of Illinois’ leading labor law attorneys. Managing a public sector workforce in the State of Illinois presents unique challenges that are not commonly found in the private sector. Among those challenges is the fact that the public sector workforce is highly unionized. In the first part of this session, you’ll learn negotiation fundamentals and become familiar with the statutory framework for public sector collective bargaining, unfair labor practices and procedures, and grievance arbitration. Labor law attorney Roxanna Underwood will discuss issues that frequently arise in public sector collective bargaining. She’ll review real-life examples of situations that required skillful negotiation by public officials to reach a win-win outcome. We’ll also discuss the impact that the global pandemic may have on collective bargaining negotiations and the public sector workforce.

The second part of the workshop will examine common mistakes and misconceptions about state and federal wage payment laws, including the Fair Labor Standards Act (FLSA), Illinois Minimum Wage Law, and Illinois Wage Payment and Collection Act. The presentation will focus on common mistakes, including wage-hour issues that are unique to the public sector such as firefighter Kelly Days, 7(k) work periods, and compensatory time off. In addition, the workshop will highlight recent labor and employment legislation impacting the public sector and strategies for managing the workplace in light of those changes.

Objectives:

  • Gain a high-level understanding of recent labor and employment legislation impacting the public sector.
  • Gain an understanding of the impact of the pandemic on collective bargaining negotiations.
  • Become familiar with the current status of state and federal wage payment laws.
  • Understand the fundamental dynamics of negotiating public sector collective bargaining agreements.
  • Gain insights into union positions and perspectives.
  • Learn various collective bargaining strategies.
  • Become aware of common mistakes made with FLSA, Illinois Minimum Wage Law, and Illinois Wage Payment and Collection Act and what can happen as a result of those mistakes.
  • Provide strategies and techniques for improved administrative systems.
  • Identify areas for management staff and supervisory training.
  • Provide options for resources and expert reviews.

Addresses ICMA Practice Areas

4. Staff Effectiveness
6. Strategic Leadership
8. Policy Facilitation and Implementation 10. Service Delivery
12. Financial Management and Budgeting
13. Human Resources Management and Workforce Engagement

April 20, 2021; 9 a.m.-Noon

Presented by Mindy Schneiderman, Ph.D., Assistant Director, Center for Governmental Studies, Northern Illinois University

Description: Community needs assessments are a core tool for many programs and initiatives. A community needs assessment helps to identify unmet and undermet needs of a specific target population or geographic area, determine community assets and pinpoint service gaps. But how should you begin? How can you gather and analyze accurate, timely qualitative and quantitative data from stakeholders, including the public? And how can you use the data collected to develop an action plan? This workshop will introduce you to how to conduct a community needs assessment, including vital insights into concepts, research tips, techniques, tools and available resources. NIU’s Center for Governmental Studies undertakes about 50 research projects, including approximately 5-6 community needs assessments, a year for clients. Our team of experts will explore this important tool with you and shed light on the beginning steps, the process and the end results.

Objectives:

  • Learn the major components of a community needs assessment.
  • Gain an understanding of the variety of techniques useful for gathering and analyzing data for a community needs assessment.
  • Build skills and knowledge about how to involve stakeholders, including the public.
  • Develop knowledge about the most appropriate survey research methods to use to obtain input from stakeholders.
  • Learn the basics of using the results to develop an action plan.
  • Become familiar with community needs assessment resources.

Addresses ICMA Practice Areas

2. Community Engagement
4. Staff Effectiveness
6. Strategic Leadership
7. Strategic Planning
8. Policy Facilitation and Implementation
9. Community and Resident Service
10. Service Delivery
12. Financial Management and Budgeting
14. Communication and Information Sharing

May 2021

May 6, 2021; 9-11 a.m.

Presented by Timothy J. Gavin, CPA, Auditor and Consultant at Lauterbach and Amen, LLP and Betsy Hull, CPA, MPA, Finance Director, DeKalb County Community Foundation

Description: Financial statements can be confusing and hard to read, and yet they provide some of the most valuable information in assessing the financial health of an organization. With so much information, it can be hard to separate what matters to you from what doesn’t. This session will demonstrate how to interpret the numbers and notes in a standard financial report and show how to best use the information to understand an organization. Whether you’re a manager, board member or other stakeholder, making sense of a financial report is key in making informed decisions.

This session will also focus on nonprofit budgeting, which is essential to the success of an organization. We’ll focus on why, when and how nonprofits should approach the budgeting process and expected outcomes. We’ll examine budget documents from sample organizations and practice building and evaluating our own budgets. We encourage attendees to bring their organization’s budget to the session as a frame of reference. (This workshop qualifies for the nonprofit partner discounted rate for registrants associated with Giving DuPage.)

Objectives:

  • Understand the basics of financial report structure.
  • Read and interpret the balance sheet, income statement and statement of cash flows.
  • Analyze the note disclosure.
  • Identify the information most important in analysis and decision-making.
  • Explore the basics of nonprofit budgeting.
  • Examine budgeting techniques, timing and trends.
  • Learn the differences between budgeting and forecasting.
  • Illustrate budget documents and presentation of budget data.
  • Frame the importance of budget as a decision-making and policy tool.

Addresses ICMA Practice Areas

1. Personal and Professional Integrity
4. Staff Effectiveness
6. Strategic Leadership
7. Strategic Planning
8. Policy Facilitation and Implementation
10. Service Delivery
12. Financial Management and Budgeting

May 12, 2021; 9-11:30 a.m.

Presented by Greg Kuhn, Ph.D., Interim Director and Jeanna Ballard, M.P.A., Senior Research Specialist, Center for Governmental Studies at Northern Illinois University

Description: What’s the difference between performance measurement and performance management? Why are these terms often confused for one another, and how are they related? We’ll review the key elements of effective performance measurement and performance management systems in a public organization and discuss how to make measurements more meaningful and useful.

Although performance feedback and measurement may seem intimidating, it can provide valuable information about program effectiveness, outcomes and resource needs. Establishing a system of performance measures for people and programs will help build communications, accountability and decision-making in your organization. However, there are some necessary basics to learn. This session will introduce fundamental approaches and examples of both performance measurement and management.

Objectives:

  • Understand differences and similarities between performance measurement and performance management.
  • Be able to define/explain/deploy performance measurement and performance management systems.
  • Build individual skills and knowledge in performance measurement and performance management approaches and techniques.
  • Link participants with resources for performance measurement and performance management.

Addresses ICMA Practice Areas

2. Community Engagement
4. Staff Effectiveness
6. Strategic Leadership
7. Strategic Planning
8. Policy Facilitation and Implementation
9. Community and Resident Service
10. Service Delivery
12. Financial Management and Budgeting
14. Communication and Information Sharing

May 18, 2021; 1-4 p.m.

Presented by Professor Judy Santacaterina, M.A., Director, Bachelor of General Studies Baccalaureate Degree Program and Director of Individual Events, NIU Forensics, College of Liberal Arts and Sciences at Northern Illinois University

Description: Perhaps one of the most important communication skills is listening. Unfortunately, it is also the least taught. This workshop will concentrate on the lost skill of listening. Participants will learn the misconceptions surrounding listening, conduct a self-assessment of their listening skills and gain some specific strategies to improve their listening.

Objectives:

  • Learn the importance of listening as part of effective communication.
  • Complete a personal listening inventory.
  • Learn techniques to overcome poor listening habits.

Addresses ICMA Practice Areas

2. Community Engagement
3. Equity and Inclusion
4. Staff Effectiveness
5. Personal Resiliency and Development
6. Strategic Leadership
7. Strategic Planning
8. Policy Facilitation and Implementation
9. Community and Resident Service
10. Service Delivery
14. Communication and Information Sharing

May 19, 2021; 9-11 a.m.

Presented by Marc Thorson, M.B.A., Executive Director of Regional Technology Services, Division of Information Technology (DoIT), Northern Illinois University

Description: This workshop takes a closer look at the evolving “Smart Cities” movement in local government. The session is designed for non-technical or semi-technical people who lead organizations or oversee IT staff and contractors; however, all are welcome. Many organizations wish to be “smart,” but what does that mean? We’ll discuss what makes an organization smart, the components needed to become smarter and what the future holds for the public sector. We’ll learn to gauge the technological maturity of an organization, explore the role that data plays in becoming smarter, break down what big data is and how to use it, discuss the importance of connectivity and learn about artificial intelligence, including machine learning. The workshop topics are critical to understanding the future of government and how the commoditization of these technologies will put power in the hands of communities of any size.

Objectives:

  • Define Smart Cities and evaluate examples.
  • Explore electronic data collection and learn how to choose systems.
  • Explore data maturity, big data and data analytics.
  • Learn the importance of broadband and internet connectivity.
  • Explore artificial intelligence, machine learning and the future of digital government.

Addresses ICMA Practice Areas

4. Staff Effectiveness
6. Strategic Leadership
7. Strategic Planning
8. Policy Facilitation and Implementation
9. Community and Resident Service
10. Service Delivery
11. Technological Literacy

May 12, 2021; 9-11:30 a.m.

Presented by Greg Kuhn, Ph.D., Interim Director and Jeanna Ballard, M.P.A., Senior Research Specialist, Center for Governmental Studies at Northern Illinois University

Description: Organizations are asked to provide evidence that their programs are delivering the intended results. External stakeholders look for demonstrated results or evidence of activities, effectiveness and responsiveness to their demands. Internal managers seek insight into the efficiency of their employees and programs. All of these demands assume the presence and utilization of good data and performance measures. This workshop will provide the basic steps necessary to construct useful performance measures. Participants will practice constructing measures related to program inputs, outputs, efficiency, effectiveness and results.

Objectives:

  • Learn about the development of performance measures for internal and external stakeholders.
  • Learn to develop a program logic model to provide a foundation for the measurement of program or service performance.
  • Explore the differences between output and outcome measures.
  • Develop measures of efficiency, effectiveness and equity for your own program or service.
  • Reflect on how performance measures are related to organizational change and effectiveness.

Addresses ICMA Practice Areas

2. Community Engagement
4. Staff Effectiveness
6. Strategic Leadership
7. Strategic Planning
8. Policy Facilitation and Implementation
9. Community and Resident Service
10. Service Delivery
12. Financial Management and Budgeting
14. Communication and Information Sharing

June 2021

June 3, 2021; 9-11 a.m.

Presented by Alicia Schatteman, Ph.D., Director for Center for Nonprofit and NGO Studies and Associate Professor, Northern Illinois University

Description: In part one of this workshop, we’ll review the basics of running a nonprofit organization from the mission to the roles of the executive director, board, staff and volunteers, to best practices in nonprofit strategic leadership, financial management and fundraising. Whether you’ve been promoted internally to the top staff position or are switching sectors to manage your first nonprofit, this is the workshop for you. For practiced professionals, this workshop is a great way to refresh and update your skills in compliance with current best practices. (This workshop qualifies for the nonprofit partner discounted rate for registrants associated with Giving DuPage.)

Objectives:

  • To understand the roles and responsibilities of the Executive Director in relation to the board of directors.
  • To understand the necessity of strategic leadership and planning for your nonprofit organization.
  • Build awareness on the differences between statistically significant, scientifically designed surveys and informal survey techniques.
  • To understand the fundamentals of financial management especially the various sources of nonprofit revenue and the financial reporting requirements.
  • To understand the role of staff to support fundraising efforts.

Addresses ICMA Practice Areas

4. Staff Effectiveness
6. Strategic Leadership
7. Strategic Planning
8. Policy Facilitation and Implementation
9. Community and Resident Service
10. Service Delivery
12. Financial Management and Budgeting

June 10, 2021; 9-11 a.m.

Presented by Alicia Schatteman, Ph.D., Director for Center for Nonprofit and NGO Studies and Associate Professor, Northern Illinois University

Description: In part two of this workshop, we will review what you need to know about human resource management, performance measurement, and marketing and communicating your message. Whether you have been promoted internally to the top staff position or you are switching sectors to manage your first nonprofit, this is the workshop for you. For practiced professionals this workshop is a great way to refresh and update your skills in compliance with current best practices. (This workshop qualifies for the nonprofit partner discounted rate for registrants associated with Giving DuPage.)

Objectives:

  • Understand best practices of staff and volunteer management.
  • To understand the necessity of strategic leadership and planning for your nonprofit organization.
  • Create and utilize performance measurement guided by best practices in data collection.
  • Discern how best to communicate your organization’s impact through marketing and communications strategies.

Addresses ICMA Practice Areas

4. Staff Effectiveness
5. Personal Resiliency and Development
6. Strategic Leadership
7. Strategic Planning
8. Policy Facilitation and Implementation
9. Community and Resident Service
10. Service Delivery
12. Financial Management and Budgeting

June 15, 2021; 1-4 p.m.

Location: NIU Naperville (in-person session, public health conditions and guidelines permitting)

Presented by Professor Judy Santacaterina, M.A., Director, Bachelor of General Studies Baccalaureate Degree Program and Director of Individual Events, NIU Forensics, College of Liberal Arts and Sciences at Northern Illinois University

Description: Effective presentation and communication skills are tools that staff members at all levels will find useful. Senior staff members are often called upon to present findings and recommendations in large meetings or public settings. At this workshop, you’ll explore some of the techniques of effective presentations, including how to summarize, prepare and anticipate questions or discussion items. You’ll also have the opportunity to apply some of the approaches covered during interactive practice presentation exercises.

Objectives:

  • Participants will learn about the differences between oral and written communication.
  • Participants will be exposed the verbal and nonverbal tools they can employ to be stronger communicators.
  • Participants will learn about rehearsal and relaxation techniques.

Addresses ICMA Practice Areas

2. Community Engagement
4. Staff Effectiveness
5. Personal Resiliency and Development
6. Strategic Leadership
8. Policy Facilitation and Implementation 10. Service Delivery
14. Communication and Information Sharing

June 18, 2021; 9 a.m.-Noon

Location: NIU Naperville (in-person session, public health conditions and guidelines permitting)

Presented by Dave Van Vooren, M.B.A., Executive Director of the Solid Waste Agency of Northern Cook County (SWANCC) and Walter Willis, M.P.A., Executive Director of the Solid Waste Agency of Lake County (SWALCO)

Description: Solid waste, recyclable materials or garbage. What you call the things we all toss out might depend on the generation that you’re part of. No matter the name, the waste we generate in our cities, towns and communities is one of the basic services required for public health, safety and sustainability. But what do we do with the stuff that goes to the curb? How much does it cost, where does it go and who takes it? Are recyclables really recycled? Join Dave Van Vooren, executive director of the Solid Waste Agency of Northern Cook County (SWANCC) since September 2011. SWANCC is a regional solid waste agency comprising 23 municipal members serving a population of approximately 750,000 residents. SWANCC provides solid waste disposal services to its member communities along with specialty collection services.

Objectives:

  • Understand the full life cycle of our urban solid waste stream.
  • Explore the costs, markets, environmental challenges and service challenges of providing solid waste and recycling services.
  • Identify hurdles and options to reducing the waste stream and explore the types of policies that have been proven to work or fail.
  • Appreciate the impact of human trash and the unending question on landfill capacity and design.

Addresses ICMA Practice Areas

2. Community Engagement
4. Staff Effectiveness
7. Strategic Planning
8. Policy Facilitation and Implementation
9. Community and Resident Service
10. Service Delivery

June 25, 2021; 9 a.m.-3 p.m.

Location: NIU Naperville (in-person session, public health conditions and guidelines permitting)

Presented by Greg Kuhn, Ph.D., Interim Director, Center for Governmental Studies at Northern Illinois University

This is one of two core workshops required to earn a CLA Certificate of Achievement.

Description: This workshop is an active exploration of the art and science of leadership. We’ll study various leadership styles, as well as the broad spectrum of tools, techniques and theories available for leading an organization. The workshop is interactive and uses video, written case studies, simulations and discussion to explore current developments in leadership theory and practice. Participants will leave the session energized and with new insights on how they act and serve as leaders. Administrative leaders, elected officials, volunteer board members and supervisors will all benefit from this course. (Lunch will be on your own). (This workshop qualifies for the nonprofit partner discounted rate for registrants associated with Giving Dupage.)

Objectives:

  • Learn the differences and relationships between leadership and management.
  • Develop an understanding of the wide variety of leadership approaches in use today.
  • Explore historical examples and stories of leaders in action.
  • Gain insight into your own leadership style.

Addresses ICMA Practice Areas

1. Personal and Professional Integrity
2. Community Engagement
3. Equity and Inclusion
4. Staff Effectiveness
6. Strategic Leadership
7. Strategic Planning
8. Policy Facilitation and Implementation
10. Service Delivery

Contact Us

Civic Leadership Academy
Northern Illinois University
Monat Building
148 N. Third St.
DeKalb, IL 60115
815-753-1907
CivicLeadershipAcademy@niu.edu

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